Contact us

Our service desk is open Mo. to Fr. from 9.00 till 17.00

+31 (0)76 - 7503750

webshop@vangils.eu

Frequently asked questions


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VAN GILS EXCLUSIVE CHANGES

Why does Van Gils Exclusive stops in its current form?

When does Van Gils Exclusive stops in its currect form?

What will become the new Van Gils Exclusive for loyal customers?

Where can I redeem discount vouchers?

Do I still receive other promotions or benefits as a loyal Van Gils customer?


Why does Van Gils Exclusive stops in its current form?

We, as Van Gils, want to optimize the communication and offers for loyal customers, whereby we want to provide a personal approach that fits the brand experience of Van Gils.
The current system does not provide the customer experience that Van Gils wants to deliver. With the current system, we can’t support the customer approach that we actually want. We are still thinking about a worthy successor to the loyalty program, which is in line with the new developments and possibilities.


When does Van Gils Exclusive stops in its current form?

Until 1st October, 2018 points can still be earned for discount on your next purchase.
Until 9th October, 2018 the vouchers can be redeemed at the next purchase in the Van Gils webshop or in the Van Gils Brandstores.


What will become the new Van Gils Exclusive for loyal customers?

We are still thinking about a worthy successor to the loyalty program, which is in line with the new developments and possibilities. Of course we will keep you informed.


Where can I redeem discount vouchers?

You can redeem the discount vouchers in the Van Gils Brand stores or on the Van Gils webshop until 9th October, 2018. The discount voucher is valid for a maximum of 2 months and until 9th October, 2018 at the latest. The discount vouchers you have earned can be redeemed until 9th October, 2018 at the latest.
You can earn points up to 1st October, 2018. After 1st October, 2018 you will no longer be able to earn points.


Do I still receive other promotions or benefits as a loyal Van Gils customer?

Via the email newsletter, Van Gils keeps its customers informed of promotions, extra benefits and information about new collections. Until October 9th, 2018 you can still log in and indicate to receive the Van Gils newsletter.

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VAN GILS EXCLUSIVE PROGRAM

What are the benefits of the Van Gils Exclusive Program?

How do I participate in the Van Gils Exclusive Program?

What are the costs of participating?

For who is the Van Gils Exclusive program intended?

Which kind of communication can I expect after signing up at the Van Gils Exclusive program?

Where do I find the Terms and Conditions ?


What are the benefits of the Van Gils Exclusive Program?

The most important benefits of the Van Gils Exclusive program are:

  • Save 5% at every transaction at Van Gils
  • When you join the Van Gils Exclusive program you will immediately receive 10000 points
  • Your point are immediately visible in your My Van Gils account
  • You will receive exclusive offers by E-mail
  • Special promotions, where you can save points with other purchases
  • When collecting 12500 point you will receive a coupon of 12,50 euro. You can use the coupon in store and online.

1000 points = 1 euro. Simple as that! Show at every purchase in shop your Member Card on your phone or take care that your logged in when ordering online.


How do I participate  in the Van Gils Exclusive Program?

You can easily participate in our Van Gils Exclusive program by registering in of our Brand stores or online by creating an Van Gils Exclusive account.


What are the costs of participating?

Participating in the Van Gils Exclusive program is Free!


For who is the Van Gils Exclusive program intended?

For everyone above 18 years and want to take advantage of the Van Gils Exclusive program.


Which kind of communication can I expect after signing up at the Van Gils Exclusive program?

When signing up at the Van Gils Exclusive Program you will automatically receive member status updates, and you will be updated about important changes of the Van Gils Exclusive program. You also have the opportunity to sign in for our newsletter, with the latest fashion news and special offers.

When registration in one of our Brand stores you will automatically receive our newsletter. You can change this at every moment in your My Van Gils account, or at the link in the newsletter.


Where do I find the Terms and Conditions ?

Here are the Terms and Conditions of the Van Gils Exclusive program.

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VAN GILS EXCLUSIVE - Saving Points

How do I save points at the Van Gils Exclusive program?

What is the value of my points?

What to do with the saved points?

Do I save points when shopping online?

How do I know how many points I have saved?


How do I save points at the Van Gils Exclusive program?

For every euro you spend at one of the Van Gils Brandstores or on the Van Gils webstore you will receive 50 Van Gils Points. To receive the point you need to show you member card when you are shopping in the Brandstore. Or log in when shopping at our webshop. When returning products your points will be reduced.


What is the value of my points?

The point will not represent any financial value, and it’s not possible to exchange the points into direct discounts or cash money.


What to do with the saved points?

When reaching 12500 points you will receive an e-mail with a voucher representing 12,50 euro. You can use this voucher online or in one of our Brand stores when spending at least 50 euro in one order. The voucher validated 2 months after delivery. After receiving the shopping voucher, 12500 points will be deducted of your account.


Do I save points when shopping online?

Yes, with logging in on your account and placing an order, you will automatically save points! Please note that you will not receive any point over Shipping or transaction costs.


How do I know how many points I have saved?

You can easily check your balance by logging in your account. In the right corner above you will find your actual balance. We will also send you an e-mail when you have saved new points. In this email you will find the number of points you have saved.

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VAN GILS EXCLUSIVE - MY ACCOUNT

REGISTER & LOG IN

It is not possible to log in at vangils.eu, what to do?


It is not possible to log in at vangils.eu, what to do?

  • Have you already registered a Van Gils Exclusive account? Logging in at Van Gils Exclusive is only possible when u have an account. It’s very easy to create one at our website.
  • Did you confirm your account? After creating a new account at our website you are a Van Gils Exclusive member but you need to confirm your new account. After the confirmation you are able to log in with you username and password.
  • Have you forgotten your password or username? Your username is your e-mail address as filled in when signing up. Did you forget your email address? Please contact our customer service. Did you forget your password? Ask for a new password hier. We will send you a link by email to change the password.
  • Were you registered directly in our store? Please, log in hier with the emailadress which you have provided for the registration.


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PERSONAL INFORMATION

Where can I see and change my personal information?

How do I change my password?

How are we dealing with you data?

Is it possible to discontinue my Van Gils Exclusive membership?


Where can I see and change my personal information?

At My Account you can see which information you have shared with us and you can easily change it.


How do I change my password?

You can change your password here.


How are we dealing with you data?

We ask you to fill in your personal information because we would like to make the special offers as personal as possible. This information will only be used internally and never be passed on to other companies. Click here for our privacy policy


Is it possible to discontinue my Van Gils Exclusive membership?

Yes, this is possible via our customer service.

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VAN GILS NEWSLETTER AND EMAIL

How can I register for the Van Gils newsletter and stay informed of promotions?

Van Gils keeps its customers informed of promotions, extra benefits and information about new collections by his email newsletter. If you have a Van Gils Exclusive account, you can sign up by logging in to your account and adjusting your 'newsletter preferences'.

Until October 9th, 2018 you can still log in and indicate to receive the Van Gils newsletter.

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Haven't you found your answer?

Please, contact our service desk. We are available Mo. to Fr from 9.30 till 17.00

+31 (0)76 - 7503750

webshop@vangils.eu